There’s a hallmark of excellence that signifies the ultimate in care and attention: white-glove service. It is more than getting the job done. It’s about exceeding expectations and creating a truly personalized experience.
At Healthcare Horizons, we embody the spirit of white-glove service. We go beyond simply meeting your needs. We actively exceed expectations at every turn. But what does that mean in practice?
Translating White Glove Service into Action
Anticipating Your Needs: We understand that time is money. That’s why we go beyond simply identifying problems in your medical billing. We take a proactive approach, constantly looking for systemic issues and implementing solutions to prevent them from recurring. This ensures you don’t face the same headache twice.
Your Success is Our Priority: We genuinely care about your bottom line. We work tirelessly to help you save money on your medical payments by identifying errors and discrepancies in your payments. Every dollar we recover for you is a dollar that goes back into your pocket. Think of it as reinvesting in your business.
A Customized Approach: A one-size-fits-all approach doesn’t cut it. We understand that every client has unique needs. That’s why we customize our audits to fit your specific situation. We take the time to understand your business and tailor our services accordingly. This ensures you get the most out of our expertise, addressing your specific challenges and maximizing your savings.
Transparent Communication: Audits can be stressful. Our white-glove service insists on clear and consistent communication throughout the process. We keep you informed of the progress, explain findings in an easy-to-understand manner, and are available to answer any questions you may have. This transparency fosters trust and empowers you to make informed decisions about your reimbursement options.
Following Through with Excellence: Our job doesn’t end with the audit. We believe in white-glove service that extends beyond the initial process. We are here to support you every step of the way. After your audit is complete, we will follow up to monitor your recovery activity, answer any questions you may have, make recommendations, and ensure you have the resources you need to move forward.
A Committed Partner to Your Success
We strive to create an exceptional client experience that builds lasting relationships. At Healthcare Horizons, your needs are our top priority. We understand that navigating the world of healthcare claims audits can be complex and overwhelming. That’s why we become your hands-on team, guiding you through every step. We collaborate with other parties involved in your plan, but our ultimate responsibility lies with you. Your success is our focus – that’s the white-glove difference we offer.